Shipping Costs/Times and Returns Information

Hours of operation
Our normal operating hours are 9:00 AM to 5:00 PM Eastern Time, Monday through Friday. Please note that phone hours may vary by season or on holidays.

How long does it take to get what you order?
For every order, there are generally two things that contribute to how fast your items will arrive at their destination.

1. In-stock items vs. manufacturer items: Items that are in stock will generally ship within one to three business days. Shipping time for items that are not regularly stocked and need to be manufactured can vary based on the product. If you want to check on the lead time for certain products before placing your order, please feel free to reach us at (877) 885-1600, via our contact us page, or by using our convenient chat option.

2. Carrier specifics: Once your order is shipped from the factory, the time it takes to arrive is determined by the method of shipment and the destination. Orders shipped via UPS ground or common carrier (truck) generally arrive within 1 to 7 business days after they leave the factory. Special services, such as 2nd-day air or next-day air, arrive more quickly. If you have additional questions regarding your order, please don't hesitate to contact us.

Please note that transit times are always estimated and UAT Supply cannot be responsible for late or delayed deliveries by freight carriers under any circumstances. Same day shipping cut off time is 12pm Eastern. All orders processed after this time (including special services such as next day air) will not ship until the following day after this time.

Tracking your orders
If you need to find out the status of your order, please reach us through our contact us page, or call us at (877) 885-1600.

Shipping charges
Prices for our products do not include freight costs, which are always additional and will be added to your order at the time of invoice. The only exceptions are items advertised as part of a "FREE SHIPPING" package, in which there are no additional shipping costs for the items ordered as part of the specific advertised package. If you need to know the exact shipping costs before completing your order, please feel free to contact us at (877) 885-1600, via our contact us page, or by chat, and we will be happy to prepare a quote for you. 

We always ship via the most economical method available unless you specify otherwise. We receive significant discounts from our shipping partners and pass along those savings to you. If you would like to know the exact freight cost before placing an order, please contact us at (888) 781-4090. The customer is always responsible for any additional freight costs incurred from re-deliveries to corrected addresses or items returned to our factories due to incorrect or incomplete shipping addresses provided on orders.

Certain items that ship by freight will require a delivery appointment to be scheduled and will require the customer to unload the product(s) from the delivery vehicle. Unfortunately, liftgate options are not available for all deliveries.

International shipments are likely to be subject to additional customs and/or duty fees that are not included in our shipping costs. Such costs will be billed directly to you by UPS or FedEx unless you specify your own customs broker to handle the transaction.

International shipments
We ship to the U.S. and Canada.

Payment options
Established customers with good credit may apply for Net 30 terms. All other customers must pre-pay by VISA, Mastercard, American Express, Discover, wire transfer, cashier's check, or company check. Please speak with our customer service department to review your options. We welcome purchase orders from schools, governmental facilities, and other public facilities. Please refer to the "Payment Option" page of our website for full details.

Returns/Cancellations
Orders may not be canceled without prior authorization. Unauthorized cancellations will incur a 30% restocking fee on all products. If an attempt to cancel is made after products have shipped out, the customer will be responsible for all outgoing and return shipping costs in addition to 30% product restocking fees. Non-custom items may be returnable subject to all return policies below. Refunds are not available for non-compatibility with items not purchased from UAT Supply. If you have any questions regarding compatibility with your other items, please contact us before ordering.

Before returning any merchandise, you must contact our customer service department to receive a Return Authorization Number (RA#). Orders returned without an RA# will be refused.

If your product arrives damaged, please follow the instructions on the packing slip included with your shipment to have the problem resolved.

If you would like to return merchandise for any other reason, a restocking charge of 30% will apply to any items returned within 30 days, and items must be returned unopened in new and resalable condition. Returns will not be accepted after 30 days or for opened items unless an incorrect item was shipped. The buyer is always responsible for all freight costs. Refused or undeliverable shipments are always considered unauthorized returns, and the buyer will be subject to restocking fees and responsible for all additional return freight costs.

IMPORTANT: When returning products, be sure to send them back pre-paid and insured and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.

Returns are not accepted on custom products such as items with branded printing, any ropes or chains, plastic posts, items with specialty colors or finishes, items with any other customizations, economy stanchions and ropes, bellman carts, traffic cones or barriers, plastic expandable barriers, Portable Safety Zone products, steel barricades, event fence panels, SportPanels, Xpandit or Multi-Gate Barriers, Mini-Display posts, "Ultra Buy" or "Super Buy" items, items which include a Free Shipping Offer, or any products shipped outside the U.S.

Warranty Repairs/Replacements
Any item that arrives defective or becomes defective during the manufacturer's warranty period will be repaired or replaced by the manufacturer as needed. Please contact us for assistance with these matters.

What to do if your shipment arrives damaged
Before signing for any delivery, be sure to inspect the packages for any signs of damage. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE OPENED THE PACKAGES AND INSPECTED ALL ITEMS. Packaging that appears to be in good condition does not guarantee that the product inside was not damaged by the carrier while in transit. Be sure to fully unpack and examine all items carefully. Otherwise, by applying your signature, you are legally stating that you have received all items in good condition. In this case, any later claim for unnoticed damage must be filed by you with the freight company, as we will have no recourse when items are signed for in full and in good condition.

If any items appear to be damaged, you must declare such information to the driver and notate the damage with your signature. Then contact our customer service department so that we can arrange to replace your damaged merchandise and schedule the shipper to inspect the damaged packages.

Unfortunately, freight carriers can damage items from time to time. It is of the utmost importance that any damage is reported to us as soon as possible and not later than 3 days from receipt. Shipping companies will not accept claims after 3 days.